Quality Assurance Systems

At AFB Group, ensuring the quality of our services across all our specialized companies is a top priority. This means consistently monitoring performance, collecting data, and applying corrective actions whenever necessary to maintain the highest standards.

Our quality assurance system is built on multiple pillars:

1. Time Spent Equals Quality

We know exactly how many hours are required to properly clean each facility. If less time is spent than expected, it likely means certain areas are not being cleaned as they should. That’s why all AFB Group divisions carefully track the time our employees dedicate to every client’s building through a reliable timekeeping system.

2. Regular Inspections

Each division conducts detailed inspections tailored to the client’s facility, spaces, and SOPs. These proactive evaluations identify and resolve issues before they escalate, ensuring consistent results.

3. Direct Client Feedback

We maintain open communication channels with our clients, encouraging feedback after services. This allows us to adapt to evolving needs and continuously improve performance.

4. Satisfaction Guarantee

Your confidence is our priority. If for any reason you are not fully satisfied with our work, AFB Group commits to addressing the issue immediately and, if necessary, redoing the service at no additional cost.

We also believe in transparency: in rare cases where certain results cannot be achieved, due to material limitations, pre-existing conditions, or safety concerns, our team will inform you in advance and provide the best alternative solutions available.

5. Continuous Improvement

We analyze performance data, inspection results, and client feedback to refine our processes. This cycle of review and improvement ensures our standards not only stay high but keep getting better.

With this comprehensive quality assurance program, AFB Group provides clients with peace of mind, knowing that every service is backed by accountability, consistency, and a clear satisfaction guarantee — every visit, every time.